1. Insist that COMMUNICATION flow through e-mail.
2. Study sales data ONLINE to share insights easily.
3. Shift KNOWLEDGE WORKERS into high-level thinking.
4. Use digital tools to create VIRTUAL TEAMS.
5. Convert every paper process to a DIGITAL PROCESS.
6. Create a DIGITAL FEEDBACK LOOP.
7. Use digital tools to ELIMINATE SINGLE-TASK JOBS.
8. Use digital systems to route CUSTOMER COMPLAINTS immediately.
9. Use digital communication to REDUCE THE BOUNDARIES.
10. Transform every business process into JUST-IN-TIME DELIVERY.
11. Use digital delivery to ELIMINATE THE MIDDLE MAN.
12.
Use digital tools to HELP CUSTOMERS solve problems for themselves.
* - Gates, William H., III. (1999). Business @ The Speed of Thought: Using a Digital Nervous System. Warner Books.